Pre-checks are designed to make sure that the environment is ready for the Vault installation. If the system fails a pre-check
during the pre-installation process, an error is displayed. Find the error in this section and click on the topic to learn
how to resolve the error.
Which Diagnostics Are Performed?
Before Autodesk Vault Server is installed, a series of diagnostic checks is performed to verify that your operating system
environment is compatible with the Autodesk data management framework. The diagnostics cover a wide range of tests including
IIS configuration, database compatibility, port configuration, and so on.
If all the conditions are met, the installation continues without interruption. If either a warning or an error is encountered,
a report of the system tests is displayed indicating which of the conditions have passed successfully, generated a warning,
or failed. The report includes the name of each condition that is checked along with a link to help you correct any conditions
that have failed. The list remains open so you can correct any errors and then run the tests again. The report is also stored
in a log file named setup_mm-dd-yyyy.log. Should it be necessary to seek assistance, the report can be forwarded to your IT
personnel or to Autodesk.
NoteThe Autodesk Vault server is not installed until all failed test conditions are corrected. If any of the tests fail, you can
continue installing other products, but the server will not be installed.
The diagnostic checks can be performed again at any time once the Autodesk Vault server is installed by running the Autodesk
Server Diagnostic Tool. This enables you to get more information on what has changed or stopped working should troubleshooting
be necessary.
How Do Warnings and Errors Differ?
The System Tests list indicates which of the pre-installation test conditions have passed successfully, generated a warning,
or failed.
Warnings
A warning is a non-critical condition that does not require immediate attention. If a test condition returns a warning, the
installation stops and the System Tests list indicates which of the test conditions returned the warning. The warning can
be corrected, but it is not necessary for the installation of the server to continue.
- Click the link below the warning condition to learn more about what caused the warning. If you choose to, you may correct
the warning condition or ignore it.
- Click Continue to proceed with the installation.
Errors
An error is a critical condition that requires immediate attention. If a test condition returns an error, the installation
stops and the System Tests list indicates which of the test conditions returned the error. The server is not installed until
all failed test conditions are corrected. If any of the tests fail, you can continue installing other products, but the server
will not be installed.
- In the System Tests list, click the link displayed below the failed test. Help is displayed with instructions for trouble-shooting
the failed test.
- Follow the trouble-shooting suggestions to correct the error.
- Click Re-Test to run the pre-installation test conditions again and verify that the error has been corrected.
- If the error has been corrected, click Continue to proceed with the installation.
- If the error has not been corrected, review the trouble-shooting help topic for another course of action or contact Autodesk
support for assistance correcting the error.
- You can click Continue without correcting the errors to proceed with installing the other Autodesk products without installing
the server or you can click Cancel to stop the entire installation process.
About the Autodesk Server Diagnostic Tool
The Autodesk Server Diagnostic Tool performs a set of checks to identify possible issues with the Autodesk data management
server and gathers system information to help diagnose the problem.
The following log files are created:
DiagTool_<date>.log |
Diagnostic Tool Logs |
Sys_Log_<date>.log |
Windows System Event Log |
App_Log_<date>.log |
Windows Application Event Log |
CopyOfvlog-<date>.log |
Most Recent Copy of Autodesk Data Management Server Log (If available) |
Run the diagnostic tool
- From the Windows Start menu, select Programs ► Autodesk ► Autodesk Data Management ► Tools ► Autodesk Server Diagnostic Tool.
- When the diagnostics are done, you can click View Log File to open the directory containing all the log files.
Learn more about an error
- In the check list, click the link displayed in the Message column.
Run the diagnostic checks again
- In the Diagnostic Tool window, click Re-test.
The conditions are all checked again, and the report window is updated to reflect the new results.
Diagnostic Log Files
The Autodesk Server Diagnostic Tool creates log files containing important system configuration information and gathers copies
of other necessary system log files into a single location.
The following diagnostic checks gather information:
- System Event Log
- Processes Information
- Services Information
- Required Software Information
- Operating System Information
The log files are gathered and stored in: [install drive]:\Documents and Settings\[user]\Local Settings\Temp\EDMLog.
View Diagnostic Log Files
- From the Windows Start menu, select Programs ► Autodesk ► Autodesk Data Management ► Tools ► Autodesk Server Diagnostic Tool.
- In the Diagnostic Tool dialog box, click Open Log Files to open the directory containing all the log files.
Run the Diagnostic Checks on Microsoft Windows 7 or Later
Before using the Autodesk Server Diagnostic Tool on a computer running Microsoft Windows 7 or later, the diagnostic tool must
be granted permission to run.
- Navigate to Program Files\Autodesk\ADMS [Edition]2013\Tools.
- Right-click ScriptTool.exe and then select Properties.
- Select the Compatibility Tab.
- Select the "Run this program as an administrator" check box.
- Click OK.