Use these preferences to help Autodesk Customer Support diagnose problems with your system.
WarningUse only if instructed by Autodesk Customer Support.
- Upload Config Info Only button
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Click to upload only configuration information to Autodesk Customer Support.
- Upload Config Info and Logs button
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Click to upload pertinent configuration information and system logs to Autodesk Customer Support.
NoteSome project and system information is included in the logs.
- Max Logged Days field
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Displays the number of logged days of information to be uploaded to Autodesk Customer Support.
- Case ID field
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Enter the Case ID number given to you by Autodesk Customer Support so that it is included in the uploaded information.
- MTBF Report button
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Click to upload an MTBF (Mean Time Between Failures) report to Autodesk Customer Support.