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Obtain a license

Locating your Mudbox serial number

When you purchase Mudbox you receive a serial number in one of the following ways:

- Serial number appears on a unique label in your Mudbox package
- Serial number is sent by e-mail from your reseller or from Autodesk
- NoteE-mail filters can prevent you from seeing your license e-mail. If you do not receive your license e-mail as expected, look in your Junk e-mail folder for e-mail with the subject line ‘Software Product Activation Serial Numbers’.

Mudbox serial numbers are eleven digit numbers with a hyphen. For example:

123-12345678

After installing Mudbox you must obtain a Mudbox license to activate the software. For more information, see Obtaining a license using a serial number.

Obtaining a license using a serial number

You must have a serial number to obtain a license to run Mudbox. After installing Mudbox and entering the serial number, you receive a license for your copy of Mudbox by e-mail.

You must have a computer that is connected to the Internet to obtain a license for Mudbox. If the computer running Mudbox is not connected, you can use a different computer to obtain the license, then transfer it to the computer running Mudbox. In this situation, see To obtain a license using another computer with Internet access.

To install a license by Online Product Activation

1. When you complete the install, start Mudbox.

   The Autodesk Product Configuration Wizard window appears.

   NoteThe following license install windows may appear different depending on your hardware platform (Windows or Mac OS X).

2. Click I have a serial number that I need to activate and click Next. The following window appears.

3. Enter your eleven digit serial number and click Next.

   The following window appears.

   NoteIf you are using a hardware key, make sure it is connected to the USB port of your computer and that you have installed the proper software drivers. See Installing a hardware key.

   Your hardware ID (also known as the hardware identifier or Host ID) is listed in this window. The hardware ID uniquely identifies your computer using an encrypted form of your ethernet address (or the FlexID of your parallel port/USB hardware key).

4. (Windows only) If there are multiple hardware IDs, choose the appropriate one.

   For example, if you are installing Mudbox to a laptop that has a dock, you may see two Ethernet addresses, or a different Ethernet address than the one that appears when the laptop is not docked. Make sure you choose the Ethernet address that is always with your computer, that is, active whether or not your computer is connected to the network.

   To find which card the Ethernet ID belongs to, do the following:

   - Select Start > Run.
   - In the command prompt window that appears, type cmd and press Enter.
   - Type ipconfig /all and press Enter.

     A list of all Ethernet cards and their function is listed.

   If you are using a hardware key to license Mudbox, you must choose the appropriate hardware ID that contains the FLEXID number for your hardware key and not the Ethernet ID for your computer.

   NoteThe hardware ID begins with the letter F, whereas the Ethernet address begins with the letter E.

   If you are licensing Mudbox using a hardware key and the hardware ID does not appear in the following hardware identifiers screen, restart your machine. If the hardware ID still does not appear in the list of hardware identifiers the hardware key may not be properly attached or the hardware key driver may not be activated. For further information, see Installing your hardware key.

5. Click Next.

   The following window appears.

   The fastest way to obtain a license is to request your license from the Autodesk Web site. After you complete the online form, the license is displayed on the screen and sent to you by e-mail.

   The Web site method is selected by default.

6. Do one of the following:
   - Click Next to proceed to the Autodesk Web site.
   - If you want to request your license via e-mail, click Send your request using e-mail and click Next. This method takes longer to process.
7. The next step may vary depending on your platform (Windows or Mac OS X):
   - (Windows) If you are obtaining your license using the Web site, select your browser in the next screen.

   Your browser launches the Autodesk Web site.

   Complete the information required on the Autodesk Product Activation Web site following the online instructions.

   When you submit the form, your license is displayed in your Web browser and sent to the e-mail address you specified.

   - (Mac OS X) Your license should appear in your Web browser automatically. This may take a few seconds.
8. Click Next.

   The following window appears.

9. Open the e-mail you received, copy the license data, and paste it in this window.

   A message appears telling you whether the data is valid.

10. When you are finished entering the license data and it is verified by the installer, click Next. If the license data is not valid, the Next button is greyed out and you cannot proceed to the next step. If this occurs, see Troubleshooting.
11. After you have entered your license data, when you click Next with a valid license, your license is automatically installed in the (Windows) C:\flexlm or (Mac OS X) /var/flexlm directory and you are prompted to start Mudbox.

NoteFor more information about messages that may appear during or immediately after this process, see Common licensing problems.

To obtain a license using another computer with Internet access

1. Record the hardware ID of the computer that is running Mudbox (but is not connected to the Internet) from the Product Configuration Wizard.
2. On a computer that is connected to the Internet, go to the following Web site: http://www.autodesk.com/opa

   Enter the serial number, hardware ID and other information from the computer you want to obtain a license for in the form provided. When you receive the license, follow the instructions in Install a license.

Installing a hardware key

Note the following when installing a hardware key on your computer:

- Use caution when installing the hardware key. Do not force the key into the USB port incorrectly.
- (Windows only) If you complete the licensing process and it fails to detect the hardware key, you may need to restart your computer.
- To avoid damaging the hardware key, exit Mudbox before removing the hardware key.