Preferences >

Support Preferences

Upload Config Info Only button: Click to upload only configuration information to Autodesk Customer Support. Use only if instructed by Autodesk Customer Support.

Upload Config Info and Logs button: Click to upload pertinent configuration information and system logs to Autodesk Customer Support. Use only if instructed by Autodesk Customer Support.

Max Logged Days field: Displays the number of logged days of information to be uploaded to Autodesk Customer Support. Editable.

Case ID field: Enter the Case ID number given to you by Autodesk Customer Support so that it is included in the uploaded information.