Autodesk 3ds Max 2014 and 3ds Max Design 2014 Service Pack 3 (SP3) Readme

This readme contains recent information regarding the installation and use of Autodesk 3ds Max 2014 SP3 and Autodesk 3ds Max Design 2014 SP3 software. It is strongly recommended that you read this entire document before installing the software. For future reference, you should save this readme to your hard drive.

Note: Autodesk is not responsible for errors or failures of Autodesk software arising from the installation of updates, extensions or new releases issued by third party hardware or software vendors for the qualified software or hardware identified in this document (or for any other third party software or hardware that you may use in connection with Autodesk products).


Additional Resources
Versions Of The Service Pack
Install / Uninstall
Fixed Defects Autodesk 3ds Max 2014 / 3ds Max Design 2014
Customer Involvement Program (CIP) and Customer Error Reports (Customer Error Reports)

Use the following table to locate various resources related to 3ds Max 2014 / 3ds Max Design 2014:



Installation, licensing and networking instructions

System Requirements

Learning Resources  or

Support Resources or

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Initial Install

Users must have Autodesk 3ds Max 2014 / Autodesk 3ds Max Design 2014 installed prior to installing this Service Pack.

3ds Max Beta Installs

If there are previously installed versions of any beta software (including Release Candidate (RC) versions) of Autodesk 3ds Max 2014 / Autodesk 3ds Max Design 2014, uninstall and delete all system folders pertaining to these beta versions before installing the commercial version. Instructions on how to uninstall the beta versions are posted on the beta portal in the Beta and RC Readme files.

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Product To Update

Update Filename

Autodesk 3ds Max 2014


Autodesk 3ds Max Design 2014


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1. Download the appropriate file for your system. See Versions of the Service Pack.
2. Double-click the Service Pack 3 executable.
3. Follow the installation prompts in the Service Pack 3 installer.

Windows 7 / Windows 8
1. Open Start > Control Panel > Programs and Features.
2. Click View Installed Updates.
3. Select Autodesk 3ds Max 2014 Service Pack 3 / Autodesk 3ds Max Design 2014 Service Pack 3.
4. Click Uninstall.

Note: If you are currently using a student version or educational licensing version of Autodesk 3ds Max, you automatically allow 3ds Max to collect desktop analytics data from you. You are notified of this via a dialog the first time that you start 3ds Max. To disable data collection, select Help > Desktop Analytics and disable the check box in the dialog.

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The following list contains fixed issues in this release:

Note: Autodesk 3ds Max 2014 Service Pack 3 is cumulative and includes all fixes found in Service Pack 1 & 2.



A Particle Flow Cache issue was fixed.

A Nitrous error that occurred when loading the software was fixed.

A mesh error when accessing object faces was fixed.

A program error related to Skin was fixed.

Creating lines with snaps could cause a program error. This has been fixed.

An error with Set Hit Region was fixed.

File I/O

Containers could lose a container definition when opening or closing more than one container through Container Explorer. Opening and closing now works correctly.

A program error that occurred when importing an FBX or RVT file into 3ds Max 2014 Design has been fixed.

Importing an FBX file could cause a program error with the Mesh Validator. This has been fixed.

Opening a 3ds Max 2013 file in 3ds Max 2014 could cause a program error. This has been fixed.

Reloading a file with XRefs would cause 3ds Max to allocate additional unneeded memory upon each reload. Reloading now works correctly.

FBX camera import from Maya 2014 now has the correct keyframe numbers.


The INI setting useUserProfile was being reset to the value 1. This value is no longer reset.


NURBS projected trim was failing. This has been fixed.

A program error could occur in Editable Poly when using the Weld tool. Weld now works correctly.

Collapse in EditPoly would fail in some cases. This has been fixed.

The Relax Conform tool would not always properly relax the surface. This now works correctly.

The Face sub-object Extend tool would fail with triangular mesh gaps. Extend now works correctly.

When cloning, the Mirror tool would not display properly when using the offset spinner. This has been fixed.


For "heavy" scenes with a lot of geometry, the viewport framerate would drop and continue to worsen each time the scene was opened. This has been fixed.

When switching viewports, an issue could occur that would result in a incorrect view appearing. This has been fixed.


A program error after regenerating selected merged characters has been fixed.

A program error that occurred after deleting the top landing and all points, then undoing, has been fixed.

A program hang after deleting and then undoing flows with intersections has been fixed.

A program error no longer occurs when deleting a flow point.

A program error when reloading an XRef Scene that contained Populate characters has been fixed.


A program error could occur in the mental ray renderer when using Final Gather and Distributed Bucket Rendering. This has been fixed.

The iray caustics sampler no longer ignores nonuniform camera transforms.


The HLSLMaterialHandle::​SetActiveTechniqueName() function now correctly sets the technique of DX Effect.

The MaterialParamPacket::GetParamIndex() function could cause a program error. This has been fixed.

Effect parameters are now updated properly after being initialized.

State Sets

Existing State Sets entries did not update upon rerecording changes. Rerecording now works correctly.

A program error that occurred when selecting State Sets from the quad menu after reinstalling 3ds Max into a different directory has been fixed.

A program error that occurred when selecting State Sets from the quad menu after setting the config file to Read-Only no longer occurs.



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Customer Involvement Program (CIP)

The first time 3ds Max / 3ds Max Design is started, the Customer Involvement Program dialog opens. If you choose to participate in the Customer Involvement Program, 3ds Max or 3ds Max Design will automatically send Autodesk information about system configuration, which features are used most frequently problems encountered, and other information helpful to the future direction of the product. For further information, see

To enable CIP:

  1. Install and start 3ds Max / 3ds Max Design.

  2. If the Customer Involvement Program dialog box is not displayed automatically, then in the Help menu, click Customer Involvement Program.

  3. In the Customer Involvement Program dialog box, select "Participate - with contact information."

  4. Enter a valid email address and company name, if any. Click OK.

Customer Error Reports

We can improve the stability of Autodesk 3ds Max / Autodesk 3ds Max Design largely because of the Customer Error Reports (CERs) that end-users submit. We thank you for taking the time to fill out these reports and ask you to include as much information as possible about what actions you were performing at the time the error occurred. These details raise the value of the report immensely and are very much appreciated by the Autodesk 3ds Max Quality Engineering team.
For further information about CERs refer to

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